Cancellation and Refund Policy
At Riad Kenza, we understand that plans may change, and we strive to accommodate our guests to the best of our ability. Below is our cancellation policy:
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Individual Reservations:
- Flexible Rate: Reservations made under the flexible rate can be canceled free of charge up to [number of days] before the arrival date. Cancellations made [number of days] or less before the arrival date will incur a charge equivalent to [percentage]% of the total reservation cost.
- Non-Refundable Rate: Reservations made under the non-refundable rate are fully prepaid and non-refundable. No refunds will be issued for cancellations or no-shows.
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Group Reservations:
- Group Booking Policy: For group reservations (defined as [number] or more rooms booked together), please contact us directly to inquire about our group cancellation policy.
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Cancellation Procedure:
- To cancel your reservation: Please contact us by phone or email using the contact information provided on our website.
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Refunds:
- Refunds for Flexible Rate: Refunds for cancellations made within the allowable time frame under the flexible rate will be processed to the original form of payment within [number] business days.
- Non-Refundable Rate: No refunds will be issued for cancellations made under the non-refundable rate.
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No-Show Policy:
- Failure to Arrive: Guests who fail to arrive on the scheduled check-in date without prior notice will be considered a no-show, and the full cost of the reservation will be charged.
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Modifications:
- Changing Your Reservation: Modifications to your reservation, such as changing the dates of your stay or the number of guests, may be subject to availability and additional charges. Please contact us as soon as possible to discuss any changes to your reservation.
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Special Circumstances:
- Exceptions: In cases of extenuating circumstances, such as medical emergencies or natural disasters, we may waive cancellation fees or offer alternative arrangements. Please contact us directly to discuss your situation.
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Contact Us:
If you have any questions or concerns about our cancellation policy, please don’t hesitate to contact us at contact@riadkenza.com.